returns-and-refund-policy

Last updated: November 1, 2026

This policy applies to purchases made directly from BSV Safety Products LLC through bsvsafetyproducts.com.

We accept eligible return requests within 30 days after delivery, subject to the conditions below. This ordinary return window does not limit rights relating to defective, damaged, or incorrectly supplied products, an applicable product warranty, or mandatory consumer protections.

1. Return Eligibility

For a change-of-mind return, including a size, color, or style selected incorrectly by the customer, the item must:

  • Be unworn, unused, unwashed, and unaltered.

  • Be free from customer-caused damage, stains, odors, contamination, or other signs of use.

  • Have its original tags and labels attached, where applicable.

  • Include its original product packaging and all supplied accessories and components, including any removable protective insert.

  • Be accompanied by an order number, receipt, or other valid proof of purchase.

Please review sizing information before ordering and contact us if you need assistance.

These condition and packaging requirements apply to ordinary returns. They do not automatically disqualify a valid defect claim or other remedy required by law.

2. Requesting and Sending a Return

Email support@bsvsafetyproducts.com within 30 days after receiving your item. Include:

  • Your order number or proof of purchase.

  • The product name and quantity.

  • The reason for the return.

  • Available photographs if the item is damaged, defective, incorrect, or incomplete.

We will review your request and, if eligible, provide a Return Authorization number and shipping instructions. Authorization allows you to send the item for inspection; it does not guarantee a refund if the returned item fails to meet the applicable conditions.

Do not send a return before contacting us. Returns without authorization may be delayed or declined where legally permitted.

For ordinary returns, ship the item within 14 calendar days after authorization, unless we agree otherwise or applicable law provides a different deadline.

Include the authorization number inside the package and on the outer shipping label or carton. Do not write directly on the product or its retail packaging.

Authorized return address:

BSV Safety Products LLC  

8300 Paddington Ct  

West Chester, Ohio 45069  

United States

Package the item securely and retain your shipping receipt and tracking information.

3. Return Shipping and Original Delivery Charges

Change-of-mind and customer-selected sizing returns: You are responsible for return shipping. Original delivery charges are non-refundable unless required by law.

If we offer a prepaid label for an ordinary return, we will disclose its cost and obtain your agreement before deducting that cost from your refund.

Damaged, defective, incorrect, or incomplete orders: For a confirmed issue covered by this policy, an applicable warranty, or law, BSV will cover the necessary standard return shipping and any replacement shipping. We will provide a prepaid label or approve another shipping arrangement. Contact us before purchasing postage.

If such an issue is resolved by a refund, we will also refund original delivery charges attributable to the affected item where appropriate or legally required.

For self-arranged returns, use a trackable service. You are responsible for pursuing carrier claims for loss or damage during that return shipment to the extent permitted by law. If you use a BSV-provided label, contact us for assistance with any carrier issue.

We do not deduct undisclosed restocking fees or retroactively charge outbound shipping that was originally offered free.

4. Damaged, Defective, Incorrect, or Missing Items

Inspect your order upon delivery and contact us promptly if:

  • An item arrives damaged or has a suspected manufacturing defect.

  • We send a product, size, color, or variant different from your order.

  • A supplied component or ordered item is missing.

Provide your order details and a description of the problem. Retain the product and available packaging while we investigate. Photographs can help, but we will consider other reasonable evidence where photographs are unavailable or do not show the issue.

After reviewing the claim, we will provide an appropriate resolution, which may include supplying a missing component, replacing the affected item, or issuing a refund, consistent with applicable law and any product warranty.

Stop using a protective product if you suspect damage or a defect that could affect its safety or performance. Do not attempt to repair or modify it before contacting us.

The 30-day ordinary return deadline does not shorten an applicable warranty or a legal deadline for reporting a defect. Original packaging is not a mandatory condition for a valid statutory or warranty remedy.

Damage caused by misuse, improper care, unauthorized alterations, or normal wear does not, by itself, qualify as a manufacturing defect. We assess the cause of the issue and the applicable coverage.

5. Items Excluded from Ordinary Returns

The following are excluded from change-of-mind returns:

  • Products that do not meet the condition requirements in Section 1.

  • Custom-made, personalized, or special-order products identified as non-returnable before purchase.

  • Products clearly identified as “Final Sale—Non-Returnable” before purchase.

  • Gift cards, except where refund or cash redemption is required by law.

A discount or promotional price alone does not make an item final sale.

These exclusions do not remove rights relating to defects, incorrect fulfillment, misdescription, or other legally required remedies.

6. Exchanges

To request a different size, color, or style, contact us to arrange an eligible return and place a separate order for the replacement.

Replacement purchases are subject to availability and the price displayed when the new order is placed. Payment for a new order is separate from the refund for your return.

If BSV sent the wrong item, contact us under Section 4 so we can arrange the correction.

7. Inspection and Refunds

We will inspect returned items promptly and email you the outcome. If an ordinary return is declined, we will explain the reason and available next steps. We will not impose an undisclosed deduction or automatically substitute store credit for an approved refund.

Approved refunds will be issued to the original payment method within 10 business days after approval, or sooner where required by law.

Refunds reflect the amount actually paid for the returned item after applicable discounts, plus refundable taxes and any shipping charges owed under this policy.

Your bank or payment provider may take additional time to post the credit. If more than 15 business days have passed since approval and the refund has not appeared, contact us.

8. Other Purchases and Consumer Rights

For purchases through Amazon, eBay, Walmart, or another marketplace or retailer, initiate the return through the original seller or platform. Any applicable BSV product warranty remains subject to its own terms.

A separate written agreement accepted by BSV may govern wholesale or custom-order returns, subject to applicable law.

Mandatory consumer rights, including any applicable cancellation rights, take precedence over conflicting provisions of this policy. Policy changes apply prospectively and do not reduce rights associated with an existing purchase.

9. Contact Us

BSV Safety Products LLC

Email: support@bsvsafetyproducts.com  

Website: https://bsvsafetyproducts.com/

Include your order number in return-related correspondence. Please obtain authorization before sending products to the return address listed above.